For shopping transactions some personal details are required to enable you to order. This will include your name, email address, billing address, delivery address, telephone number, product selections, credit card / other payment information.

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We may collect information about your internet connection and website-use, IP address, browser type, and the web pages viewed during your visit and the country where your computer is located.

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Any personal information we have on file is held in accordance with the registration we have with the Information Commissioner's Office and is used to process your order, for statistical purposes and to administer our e-commerce process.

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If you have signed up for Richard’s blog or email offers that may be of interest to you, then we may use your personal information to send you these notifications.

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We never pass on your details to any third-party other than for fulfilment of an order or if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.

All information we hold on you is kept securely and confidentially as required by UK law, including that required by the EU General Data Protection Regulation (GDPR).

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Some personal information used in e-commerce transactions may be held in datacentres outside of the UK. This data is held in accordance with the Safe Harbor principles developed by the U.S. Department of Commerce and the European Commission’s Directive on Data Protection.

A cookie is a small text-only file which is sent from a website and entered into the memory of your browser. The cookies are used help us to provide a more personalised online experience to our customers, for example, by saving the contents of your shopping basket during each visit you make to the site and saving details to help identify you during the purchase process. Therefore we require both permanent and session cookies to be enabled. Please note that if you have chosen to disable cookies, the e-commerce function will not function.

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Our cookies do not store financial details or any sensitive or confidential information. 

This Privacy Policy applies just to this website. We are not responsible for the privacy practices of any third party sites, including sites that may be linked to through our site.

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We have appropriate security measures in place to ensure the security of your data.

If you would like to have information relating to you deleted from our records, please contact us through our contact form. We are required to retain certain transactional data for financial record keeping.